A: Depends on the responding police department. Many cities, municipalities and counties require alarm permits in order for the alarm system to be installed. Some cities will not dispatch police to the scene unless there is an alarm permit for that address as well. Please check with your local authorities to find out if an alarm permit is required for your location. Some information may be found at www.titanalarm.net/customer-service/alarm-permits

A: If your system is setup to control Zwave devices then you can easily add lights, locks, or thermostats by adding $3 each per month to your monthly service and following these basic instructions:
Press the down arrow 4 times till it says "System Tests", press OK,
Enter Master Code then press OK,
Press the up arrow 1 time till it says "Interactive Services" then press OK,
Press the down arrow 1 time till it says "Z-wave setup the press OK,
Press down arrow 1 time till it says "Add Z-wave device then press OK,
The screen says "Press button on device to add..."
This is when you go over to the device and press and hold the button on the device until you hear a beep on the alarm panel.
Then the alarm panel will say something like "Device 3 added"
To exit this programming, press the "Status" button 5 times.

A: Sometimes this is a quick fix, and the connection between the thermostat and the panel just needs to be re-set by doing the following:

1) Go over to the thermostat
2) Reaching up with both hands, place your pointer fingers on the top left and top right corner of the thermostat and gently pull towards you. The top faceplate will slide off the thermostat opening up some small buttons that you can press
3) Press the "Reset" button, and you will see the screen react to the press of the button.
4) Communication should be re-established within 60 seconds
5) If this did not work, or if your thermostat repeatedly loses it's connection with the panel, please contact Titan Alarm so we can troubleshoot over the phone or schedule a technician to repair your thermostat.

A: Please view our move policy at www.titanalarm.net/customer-support/moving

A: Yes. Titan offers a special Extended Limited Warranty/Quality Service Plan (QSP) which will cover the repair or replacement costs of the equipment for just a few dollars each month. To get the Quality Service Plan for your Titan system, call 1-800-973-9001.

A: You can access all of hte features on your phone service by pasting the following url in your web browser: http://titan.callink.us/recordings/ If this is the first time you are logging in, then your login name will be your entire phone number, and your password will be your phone number in reverse. Once you have logged in, there will be options available to update your voicemail settings.

A: Set up and start making calls! Setup is a breeze. 1) Plug you Titan Voice Phone Adaptor into your existing Internet Connection and a way you go. 2) Plug in your home telephone into the Titan Voice Phone Adaptor, and start making calls. We pre-configure, Test and ensure the product is live and working 100% before it ever makes it out the door. Titan Voice does this in order to sustain a 99.999% (5 Nine Rating). 3) IMPORTANT NOTE: When dialing phone numbers, you will always use the 10 digit dialing method. You will never enter a “1” before making a long distance phone call. With Titan Voice, there is no long distance anywhere in the 50 United States of America.

A: Handset Feature Code - Action *52 - Call Forward No Answer/Unavailable Activate *53 - Call Forward No Answer/Unavailable Deactivate *72 - Call Forward All Activate *73 - Call Forward All Deactivate *74 - Call Forward All Prompting Deactivate *740 - Call Forward Toggle *90 - Call Forward Busy Activate *91 - Call Forward Busy Deactivate *92 - Call Forward Busy Prompting Deactivate *70 - Call Waiting - Activate *71 - Call Waiting - Deactivate *21 - Findme Follow Toggle 411 - Phonebook dial-by-name directory *97 - My Voicemail *98 - Dial Voicemail

A: Titan Voice routes you phone calls over the internet using Voice Over Internet Protocol, rather than traditional phone lines. As a result, it is required of all our subscribers to have a consistent internet connection.

A: If you have our interactive cellular services at each of these locations, then you may access multiple sites by emailing support@titanalarm.net and request that we setup your accounts for this special services. Once your accounts have been connected we will give you a login name and password that you can use to access your accounts by going to the website www.alarm.com/enterprise.

A: The CT-30 Touchscreen thermostat you have will automatically remind you how often to change the filter, and it should be set to notify you every 90 days by default. But it sounds like yours is set to notify you every 30 days. You can change this notification period by following these instructions: PRESS THE MENU BUTTON IN THE BOTTOM RIGHT HAND CORNER OF THE THERMOSTAT Touch FILTER (Top Center of the screen). The display will show the usage to date. Touch FILTER for over 3 seconds and the display will change to LIMIT. Touch arrows to set desired usage limit before filter alert comes on home screen. When this limit is reached, FILTER will be on home screen and the CHECK FILTER indicator lights. Limit may be set from 0 to 999 days/99 weeks - default is 90 days/12 weeks. Touch to reset. To reset the usage back to 0, touch usage number - touching it again restores the displayed usage. Touch to return to the MENU screen.